RETURNS

1. Eligibility for Returns:

We accept returns only for unused and unopened packages. To be eligible, the product must be in its original packaging and in the same condition as when you received it.

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2. Timeframe for Returns:

You must initiate a return within 14 days from the date of delivery. Any requests made after this period will not be considered.

 

3. How to Initiate a Return:

To start the return process, please contact our customer service team at [insert your contact email/number] with your order number and details of the item you wish to return. Our team will guide you through the necessary steps.

 

4. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item. 1st Class Experience is not liable for any lost or damaged returns during transit.

 

5. Inspection and Processing:

Upon receiving the returned item, we will inspect it to ensure it meets our return eligibility criteria. If the product is approved for a refund, we will process the refund within 7 business days.

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6. Refund Method:

Refunds will be issued using the same payment method used for the original purchase. Please note that shipping costs are non-refundable.

 

7. Non-Returnable Items:

Certain items, such as gift cards, are non-returnable.

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8. Exchanges:

We do not offer exchanges at this time. If you wish to exchange a product, please initiate a return and place a new order.

 

9. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately, and we will work to resolve the issue promptly.

By making a purchase from 1st Class Experience, you acknowledge and agree to our Returns Policy. We appreciate your understanding and cooperation. If you have any questions, feel free to reach out to our customer service team. Thank you for choosing 1st Class Experience!