REFUNDS

1. Eligibility for Refunds:

We offer refunds on products that meet the following criteria:

The product is unused and unopened.
The return is initiated within 14 days from the date of delivery.

2. Return Process:

To initiate a refund, please contact our customer service team at [insert your contact email/number] with your order number and details of the item you wish to return. Our team will guide you through the necessary steps.

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3. Timeframe for Refunds:
Refunds will be processed within 14 days of receiving the returned item. The refunded amount will be issued using the same payment method used for the original purchase.

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4. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item. 1st Class Experience is not liable for any lost or damaged returns during transit.

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5. Non-Refundable Items:

Certain items are non-refundable, including:

Products that have been used or opened.
Gift cards.

6. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately. We will provide instructions on how to return the item, and upon inspection, we may offer a replacement or a full refund.

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7. Refusal of Refund:

We reserve the right to refuse a refund if the returned item does not meet our eligibility criteria. In such cases, we will contact you to discuss alternative options.

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8. Cancellations:

Orders can be cancelled within 24 hours of purchase. Once an order has been processed and shipped, it is no longer eligible for cancellation.

 

9. Contact Us:

If you have any questions or concerns about our Refund Policy, please don't hesitate to contact our customer service team on our Contact page or on our social channels.

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This Refund Policy is in accordance with UK business laws and aligns with our commitment to providing a fair and transparent shopping experience. Thank you for choosing 1st Class Experience.